Refund Policy
Last updated: August 6, 2026.
1. Refund period
Customers may request a refund within 7 calendar days after payment confirmation. The period is counted from the moment the payment is confirmed by the payment processor, and applies to all products sold on this website: Video Feedback Program (US$25.00), Result 10x (US$37.00) and Express Tracking (US$49.00).
2. How to request a refund
Send an email to suporte@projectytb.com using the following subject line:
Refund Request — Order #XXXX
Please include the following information so we can locate your order:
- Full name.
- Email address used in the purchase.
- Product name.
- Order number.
Requests missing this information may take longer while we confirm the purchase.
3. Refund method
Approved refunds are returned to the same payment method used in the original purchase. We cannot refund to a different card, account or person.
4. Processing time
We review refund requests within 2 business days and submit approved refunds for processing within 2 business days of approval. Your bank, card issuer or payment provider may require additional time — commonly one or two billing cycles — for the credit to appear on your statement. That additional period is controlled by the financial institution, not by us.
5. Cancellation of access
When a refund is processed, access to the member area or to the Express Tracking service linked to that order is cancelled. Continued use of the materials after a refund is not permitted.
6. Duplicate purchases
If you were charged twice for the same product by mistake, contact us with both order numbers. Confirmed duplicate charges are refunded in full, including outside the 7-day window.
7. Unrecognised charges
If you see a charge you do not recognise, please contact suporte@projectytb.com before opening a dispute with your bank. We will identify the transaction and, if it is not legitimate, refund it.
8. Requests outside the refund period
Requests made after the 7-day period may be declined. Even so, we review each case individually and always respect the rights granted by applicable consumer law.
9. Rights provided by law
This policy does not limit the rights granted to consumers by the Brazilian Consumer Protection Code (Law 8.078/1990), including the right of withdrawal for purchases made outside a physical establishment.
10. Support channel
Refunds and any related question: suporte@projectytb.com. Monday to Friday, 9:00 a.m. to 6:00 p.m. Brasília time, excluding public holidays. Expected first response: within one business day.