Express Tracking

What you are purchasing

You are purchasing a support service, not a shipping method. Our support team gives priority handling to your tracking requests for an eligible order, follows the tracking status made available by the applicable carrier, and explains what each update means in plain language.

The service is useful when tracking information is confusing, when an order appears to be stuck at a particular stage, or when you want a single point of contact who is already following your order. What we can do is limited to reading, organising and explaining the information the carrier publishes, and helping you report an eligible issue through the correct channel.

The service is linked to one eligible order and runs until that order is delivered or the tracking case is closed. It is billed once and does not renew.

What is included

Eligibility

Express Tracking is available only for eligible orders that include a valid tracking method. The customer must provide accurate order, contact and delivery information.

• The order must include a trackable delivery method with a valid tracking code.
• The order, contact and delivery details you provide must be accurate and complete.
• One purchase of the service covers one eligible order.
• If an order is not eligible, the purchase is refunded under the 7-day refund policy.

How it works

Delivery and access

Service activation instructions are sent after payment confirmation and verification of the eligible order. The service is activated after payment confirmation and linked to the eligible order information. Initial service instructions are sent digitally to the email address used at checkout, normally within one business day.

If the email has not arrived, please check your inbox, spam folder and promotions folder, and confirm the email address used at checkout. You can contact suporte@projectytb.com with your full name, purchase email, order number and tracking code.

This purchase delivers a support service. No physical product is shipped as part of the service itself.

Price and billing

The total price is US$49.00 as a one-time payment. This purchase does not create a subscription, automatic renewal or recurring charge.

• Amount: US$49.00
• Currency: US dollars (USD)
• Billing type: single one-time payment for one eligible order
• No subscription, no automatic renewal, no recurring charge
• Payment is processed by the secure checkout provider shown at the payment step

7-day refund policy

Customers may request a refund within 7 calendar days after payment confirmation. To request a refund, contact suporte@projectytb.com and include your full name, purchase email, product name and order number.

• The 7-day period is counted in calendar days from payment confirmation.
• Refund requests must include the purchase information listed above so the order can be located.
• Approved refunds are returned to the same payment method used in the original purchase.
• Approved requests are submitted for processing within 2 business days of approval.
• Your bank or card issuer may require additional time to post the credit to your statement.
• Access to the purchased product or service is cancelled once a refund is processed.

Read the full Refund Policy

Important information about results

This service assists with tracking information but does not control carrier operations or guarantee a delivery date.

Limitations: the service cannot change a shipping route, reroute a package already in transit, release an item held by customs, alter carrier priority, or create tracking events that the carrier has not published. Communication is based on information made available by the applicable carrier.

Frequently asked questions